Refund & Cancellation Policy

1. Eligibility for Refunds

You are eligible for a complete refund under the following conditions:

• Initial Purchases (Monthly or Annual): You submit a refund request within 14 calendar days from the initial transaction date.
• Lifetime Access: You submit a refund request within 14 calendar days of purchase.
• Accidental Duplicate Charges: If you were billed twice due to a network glitch or session issue, we will immediately refund the duplicate payment upon notification.

2. How to Request a Refund

Requesting a refund is simple and requires only an email:

1. Send an email to support@dbexercises.com with the subject line "Refund Request".
2. Include your purchase email address and Dodo Payments receipt number or transaction ID.
3. Our support team will process the refund with our Merchant of Record (Dodo Payments) within 24 business hours.

3. Refund Processing Timeline

Once processed by Dodo Payments, funds are returned directly to your original payment method (Credit Card, Debit Card, or supported digital wallet). Standard banking processing typically reflects funds within 3 to 7 business days depending on your issuing bank.

4. How to Cancel Your Subscription (Self-Service)

You can cancel recurring subscriptions at any time without needing to email support:

• Open the Dodo Payments Customer Portal using the link provided in your initial purchase confirmation email or inside the app billing settings.
• Click "Cancel Subscription".
• Your subscription will not renew at the next billing date. You will maintain complete access to Pro exercises until the active paid period concludes.

5. Merchant of Record Support

Because Dodo Payments acts as our Merchant of Record, you may also contact Dodo directly regarding payment verification, card changes, or VAT/sales tax invoices at dodopayments.com.